Shipping, returns & policies
Everything you need before and after you order - shipping times, returns, warranty and the legal bits, in one place.
Contact us
Real humans, real workshop. Message us your VIN or chassis code and we’ll confirm fitment before you buy.
Typical reply time: within 1 business day.
Shipping policy
How your order ships
We ship worldwide. Available options and costs are confirmed at checkout based on your destination and the size of the part. If your country isn’t shown at checkout, contact us before ordering.
Order confirmation: Please allow up to 48 hours after placing your order for us to confirm your order and verify product availability before it is processed.
Out-of-stock products: If your product is currently out of stock, please allow approximately 2–3 weeks for production. Once your item has been manufactured, we will prepare and dispatch your order using your selected shipping method.
- Sea freight — our standard method, free for all products. Typical delivery 40–45 days.
- Express — Depends on the product, typical delivery 15–20 days.
Many parts are made to order for your exact car; the production lead time before dispatch is shown on the product page.
VAT, customs & import duties
- International orders: VAT is not charged at checkout. When your order reaches your country, your local customs or authorities may charge import duties, VAT or other taxes separately. These charges are the customer’s responsibility and are not set or controlled by Drago Carbon.
- Within the EU: customs duties and VAT are not included.
Transit damage — inspect within 48 hours
Please inspect the parcel and the part carefully within 48 hours of delivery for any visible transit damage — to the outer box, inner packaging or the part itself. If you find transit damage, contact us within 48 hours with clear photos/videos of the outer box, inner packaging, shipping label and the full product. Keep all packaging and do not install, drill, paint, cut or modify a damaged part before contacting us. If transit damage is not reported within 48 hours of delivery, no action can be taken under our shipping-damage claim process.
Returns & refunds
Standard products (€400 or less) — 14-day returns
Products priced at €400 or less are standard products and may be returned within 14 days of delivery. To be eligible, the item must be unused, uninstalled, unmodified and returned in its original condition and packaging. For an approved return where the product is not faulty, damaged or incorrect, the customer is responsible for the return shipping cost. Once the item reaches us and is inspected, the refund is issued to the original payment method. Installed, drilled, painted, cut or modified items are not eligible for a change-of-mind return.
Custom / Made-to-Order products (over €400)
Faulty, incorrect or damaged
If a product arrives damaged, defective or incorrect, or there is a fitment or installation issue, contact us immediately and we’ll put it right. Transit damage must be reported within 48 hours of delivery (see Shipping). Your statutory rights under Cyprus / EU consumer law are not affected.
Restocking fee
There is no restocking fee for an eligible standard 14-day return. For approved discretionary, business or other-market returns outside that process, a fee may apply where permitted and will always be stated before the return is approved.
How to start a return
Email dragocarbonfiber@gmail.com with your order number before sending anything back — please wait for our confirmation first.
Warranty
All Drago Carbon products include a 12-month warranty against yellowing. The only exception is mirror caps / mirror covers, which include a 3-month warranty against yellowing.
How to claim
If you notice yellowing during the applicable warranty period, contact us with your order number and clear photos/videos of the product. Our team will review the case and work with you on the appropriate solution.
What isn’t covered
Damage caused by impact, incorrect installation, modification, road debris, chemicals, pressure washing, accident or misuse is not covered by this yellowing warranty. If you experience a fitment or installation problem, stop the installation and contact us with clear photos/videos before continuing.
Faulty, defective or incorrectly supplied items are handled separately under Returns & refunds and your statutory rights.
Track your order
Every shipment sends a tracking link by email. For made-to-order parts you’ll also get ‘now in production’ and ‘ready to ship’ updates so you’re never left guessing during the build.
Lost your link? Email your order number and we’ll resend it.
FAQ
Is this genuine carbon or a plastic overlay?
100% genuine carbon fibre — dry (pre-preg, autoclave-cured) or wet-laid, depending on the part. Never a stick-on overlay or forged-look plastic.
Are all products made from the same type of carbon fibre?
No. Material and construction can vary by product. Please check the material information on the individual product page. If you need confirmation before ordering, contact us.
How do I know if a part will fit my car?
Check the Fitment section on the product page before ordering, including model, year, body code/generation and bumper/body style. If you are unsure, contact us with photos of your vehicle and we’ll help you confirm compatibility before purchase.
Do you recommend professional installation?
Yes. Professional installation is recommended for exterior and fitment-sensitive parts. Always test-fit the part before drilling, painting, cutting, applying adhesive or completing the final installation.
What if I have a fitment or installation problem?
Stop the installation and contact us with clear photos/videos showing the vehicle, the part, mounting points and the exact issue. Our team will review the case and work with you to resolve the problem before you continue. Fitment claims must be reported within 48 hours of delivery.
Can modifications affect my vehicle warranty?
Vehicle manufacturers, dealerships, finance companies and warranty providers may have different rules regarding modifications. If this is important for your vehicle, we recommend checking with the relevant provider before installation.
Do you ship internationally?
Yes. We ship to international destinations. Available shipping options and costs are shown at checkout based on the destination and product size. If your country is not available at checkout, please contact us before ordering.
Do you charge VAT on international orders?
For international customers, VAT is not charged at checkout. When your order arrives in your country, import duties, VAT or other local taxes may be charged separately by your local customs or government authorities. These charges are the customer’s responsibility and are not controlled by Drago Carbon.
Why do I have to pay import duties or taxes?
International shipments may be subject to import duties, taxes or customs fees when they arrive in the destination country. These charges are separate from our shipping charge and are collected by the local authorities.
What if my order arrives damaged or the box is damaged?
You must inspect the parcel and the part within 48 hours of delivery. If the outer box, inner packaging or the part itself has visible transit damage, contact us within 48 hours with clear photos/videos of the outer box, inner packaging, shipping label and the complete product. Keep all packaging and do not install or modify the damaged part. If transit damage is not reported within 48 hours of delivery, no action will be taken under our shipping-damage claim process.
What is your return policy?
Products priced at €400 or less can be returned within 14 days of delivery if they are unused, uninstalled, unmodified and in their original condition and packaging. Products priced above €400 are marked Custom Made / Made-to-Order and are not eligible for a change-of-mind return once production has started. Installed, drilled, painted, cut or modified items are not eligible for a change-of-mind return.
Are custom or made-to-order products returnable?
Products priced above €400 are marked Custom Made / Made-to-Order and are produced as made-to-order items. Once production has started, they cannot be cancelled or returned due to a change of mind. Products priced at €400 or less may be returned within 14 days of delivery if they meet our return conditions. If your order arrives damaged, defective or incorrect, contact us immediately so we can review the issue.
Who pays for return shipping?
For an approved return of a standard/in-stock product that is not faulty, damaged or incorrect, the customer is responsible for the return shipping cost.
Is there a restocking fee?
There is no restocking fee for an eligible standard 14-day consumer return where such a right applies. For approved discretionary, business or other-market returns outside that process, a restocking fee may apply where permitted and will be stated before the return is approved.
When will I receive my refund?
Once the returned item is delivered back to us and inspected, we will process the refund to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing or has been dispatched, changes or cancellation may no longer be possible.
How long is the warranty against yellowing?
Drago Carbon products include a 12-month warranty against yellowing. Mirror caps / mirror covers are covered for 3 months. If you notice yellowing during the applicable warranty period, contact us with your order number and clear photos/videos so our team can review the case.
How can I pay?
Card, PayPal and Apple Pay at checkout. All prices are shown in EUR.
Privacy policy
We collect only what’s needed to process your order and improve the store (name, contact, shipping address, payment status via our processor, and basic analytics). We never sell your data. You may request access or deletion any time at dragocarbonfiber@gmail.com.
Terms of service
Seller: Drago Carbon LTD, Cyprus · dragocarbonfiber@gmail.com.
Prices are in EUR. Customs duties and VAT are not included. Placing an order forms a contract on these terms. Products priced above €400 are Custom / Made-to-Order and, once production has started, are exempt from the 14-day change-of-mind withdrawal right as disclosed on the product page and at checkout. Governing law: Cyprus / EU consumer law — your statutory rights are not affected.
Road-use approval
Unless specifically stated on the product page, TüV, ABE, Teilegutachten, ECE or other road-use approval documents are not included. Please check your local requirements before using a part on public roads.
Brand & compatibility
Drago Carbon produces aftermarket styling parts. Vehicle makes, models and chassis codes (e.g. BMW, Audi, Mercedes-AMG) are quoted for compatibility reference only. Drago Carbon is an independent manufacturer and is not affiliated with, endorsed by, or a genuine-OEM supplier for these manufacturers.